Privacy Policy of AVEORA
When it comes to privacy, AVEORA pays serious attention. When you trust us with your personal information to make a booking, send an enquiry or simply browse our website, you deserve to know exactly how that information is handled and why we collect it in the first place. This Privacy Policy explains all of that clearly and honestly, without the legal jargon that makes most privacy policies impossible to get through.
We encourage you to read this page in full. It covers what we collect, how we use it, who we share it with and what your rights are as an individual. If anything here raises a question, you are always welcome to contact us directly.
What Information We Collect and Why We Need It
When you interact with us through our website, over the phone, or via email, we may collect certain personal information from you. This typically includes your full name, contact number, email address, pickup and drop-off locations, travel dates and times, and payment details when a booking is being processed.
We collect this information because we genuinely need it to do our job properly. Chauffeur services cannot function without knowing who the passenger is, where they need to go and when. Beyond the basics of fulfilling your booking, we may also collect information when you fill in our contact form, request a quote, sign up for updates or reach out to us through social media.
In some cases, we also collect non-personal information automatically when you visit our website. This includes things like your browser type, the pages you visit, how long you spend on each page and the device you are using. This data is collected through cookies and similar tools and helps us understand how people use our website so we can continue improving it.
How We Use Your Information
The information we collect is used to deliver and manage your bookings, respond to your enquiries, process payments securely, send booking confirmations and keep you updated about your journey. We may also use your contact details to follow up after a booking to make sure everything went well or to let you know about our services that may be relevant to you.
We do not use your personal information to send you unsolicited marketing material without your permission. If you receive communications from us that you would prefer not to receive, you can opt out at any time, and we will respect that immediately. We also use the information we collect to maintain our internal records, improve the quality of our service, meet our legal and regulatory obligations and ensure the safety and security of every booking we manage.
Who We Share Your Information with
We do not sell your personal information to anyone. We do not trade it, rent it or hand it over to third parties for their own commercial purposes. That is a straightforward commitment we stand behind.
There are, however, limited circumstances in which your information may be shared with trusted third parties who help us operate our business. This includes payment processors who handle transactions securely, technology platforms we use to manage bookings and communications, and, in some cases, the specific chauffeur or vehicle provider fulfilling your booking in a particular city. Any third party we work with is required to handle your information responsibly and in line with applicable privacy laws.
We may also disclose your information if required to do so by Australian law or a lawful request from a relevant authority. Outside of these circumstances, your information stays with us.
How We Store and Protect Your Information
We take reasonable and practical steps to protect your personal information from unauthorised access, loss, misuse or disclosure. Our systems are maintained with appropriate security measures, and access to personal information within our team is limited to those who genuinely need it to do their job. Payment information is handled through secure, encrypted processing systems and is never stored on our servers in a way that could be accessed or misused.
While we do everything we can to protect your data, it is worth noting that no method of transmission over the internet is completely risk-free. We do our best and hold ourselves to a high standard, but we cannot guarantee absolute security in every circumstance.
Cookies and Website Tracking
Our website uses cookies to function properly and to help us understand how visitors interact with our content. Cookies are small files stored on your device that allow us to recognise returning visitors, remember your preferences and gather general usage data. You can control or disable cookies through your browser settings at any time, though doing so may affect how certain parts of our website work for you.
Your Rights and Choices
You have the right to request access to the personal information we hold about you, to ask us to correct anything inaccurate and to request that we delete your information where it is no longer needed for a legitimate purpose. To make any of these requests, simply get in touch with us directly, and we will respond promptly.
Changes to This Policy
We may update this Privacy Policy from time to time as our services evolve or as legal requirements change. When we do, the updated version will be published on this page with a revised date at the top. We recommend checking back occasionally if this is something that matters to you.
Get in Touch
If you have any questions about this Privacy Policy or how AVEORA handles your personal information, please contact us at bookings@aveora.com.au or call us on +61 431 091 792. We are happy to help 24/7 and will always give you a straight answer.
Location: Melbourne, Australia
Booking Details: bookings@aveora.com.au
Call: +61 431 091 792