*These Terms Apply to Every Booking You Make With Us
Before you book with AVEORA, please take a few minutes to read through these terms. They are written plainly and honestly because we want you to know exactly where you stand when you travel with us. By making a booking, you are agreeing to everything outlined on this page.
1. Who We Are
AVEORA is a professional luxury chauffeur service operating across major Australian cities, including Melbourne, Sydney, Brisbane, Perth, Adelaide, Gold Coast and Canberra. We provide chauffeured transport for airport transfers, corporate travel, weddings, special events, group transfers, limousine hire and general chauffeur bookings. These terms govern every booking made with us, whether online, by phone or by email.
2. Making a Booking
When you submit a booking request with us, you are making an offer to engage our services under the conditions listed here. Your booking is only confirmed once you receive a written confirmation from our team. Until that confirmation is sent, no agreement exists between us.
You are responsible for making sure all the details you provide at the time of booking are accurate. This includes your pickup location, drop-off address, flight details for airport transfers, passenger numbers and any special requirements you have. If any of these details change after your booking is confirmed, please contact us as early as possible so we can adjust accordingly.
3. Payments and Pricing
All prices quoted by our business are in Australian dollars and include GST unless stated otherwise. Payment terms will be communicated at the time of booking and may vary depending on the type of service, group size and booking lead time.
For certain bookings, particularly large group transfers, limousine hire and special events, a deposit may be required to secure your vehicle and chauffeur. The remaining balance will be due as outlined in your booking confirmation. We reserve the right to adjust pricing for bookings that change significantly after confirmation, including changes to distance, duration or vehicle requirements.
4. Cancellations and Changes
We understand that plans change, and we try to be as accommodating as possible when they do. However, because our chauffeurs and vehicles are allocated to your booking in advance, cancellations and late changes do affect our operations.
If you need to cancel a confirmed booking, please notify us as soon as possible. Cancellations made with sufficient notice will not incur a fee. Cancellations made close to the scheduled pickup time may be subject to a cancellation charge, the details of which will be outlined in your booking confirmation.
Changes to your booking, such as pickup times, locations or vehicle requirements, should be requested as early as possible. We will always do our best to accommodate changes. But we cannot guarantee availability for last-minute requests, particularly during peak periods.
5. Airport Transfers and Flight Monitoring
For airport transfer bookings, our team monitors your flight in real time. If your flight is delayed, your chauffeur will adjust their arrival time accordingly, and you will not be charged for waiting time caused by the delay. However, if you miss your flight or your travel plans change significantly, please contact us immediately so we can manage the booking appropriately.
A reasonable complimentary waiting period applies to all airport pickups after your flight has landed. If the waiting time exceeds this period due to circumstances within your control, additional charges may apply.
6. Passenger Conduct
All passengers travelling with us are expected to behave in a manner that is respectful toward our chauffeurs and our vehicles. Our drivers have the right to refuse service or terminate a journey if a passenger’s behaviour is abusive, dangerous or likely to cause damage to the vehicle.
Any damage caused to our vehicle by a passenger during a booking will be the financial responsibility of the person who made the booking. This includes cleaning fees for significant mess or spillage inside the vehicle. Smoking is strictly prohibited in all our vehicles. If you require a vehicle with child seats or have any accessibility requirements, please let us know at the time of booking so we can make the right arrangements.
7. Liability
AVEORA takes every reasonable precaution to ensure your journey is safe, comfortable and on time. However, we cannot accept liability for delays or disruptions caused by circumstances outside our control. This includes severe weather events, road closures, accidents involving third parties, civil disruptions or other unforeseen events that affect traffic and travel conditions.
We strongly recommend that passengers travelling with valuable items take appropriate personal precautions. We do not accept liability for loss or damage to personal belongings during a journey.
8. Privacy
Any personal information you provide to us when making a booking is handled in accordance with Australian privacy legislation. We collect only what we need to manage your booking, and we do not share your details with third parties for marketing purposes. For full details on how we handle your information, please refer to our Privacy Policy.
9. Changes to These Terms
AVEORA reserves the right to update these terms from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to check back periodically, particularly before making a new booking with us.
10. Get in Touch
If you have any questions about these terms or anything related to your booking, our team is always happy to help. You can reach us by phone on +61 3 9000 0000 or by email at bookings@aveora.com.au. We are available around the clock and will always give you a straight and honest answer.